7. What is your LEAST favourite room to style and why?
Hmm… outdoor. There’s nothing special you can do outside. Even if you’ve got a huge outdoor space, you simply put in an extra setting and that’s it. There’s nothing “extra” special you can do. And also – outdoor furniture is SUPER expensive. It’s the most expensive furniture we own, but prospective buyers love it. It epitomises the ideal lifestyle for them, even though nobody would actually buy such expensive outdoor setting for their home. Or at least nobody that I know.
8. What was your biggest FAIL?
My actual biggest fail costed us $15,000 – we did a Foxy TV episode on this. We were updating the back end of our website server and I forgot to check where the online quote requests were going through to. Long story short, I’ve missed like 30 quotes! On average, we convert 2 out 3 quotes, so we’ve missed out on a lot. When I realised, I called every one of them, explained the situation, apologised, and in the end I locked in 6 of the jobs.
But there was a silver lining! That particular FoxyTV episode resonated with a lot of agents and sparked a lot of conversations about our transparency and honesty.
But the team might say that my biggest fail happened when I was 38 weeks pregnant, just about to have Ally. It was a stinking hot day, the team were installing a property on Cedar Street and I told them it was number 36, but it was supposed to be 63!
We didn’t realise it until they unloaded the entire truck onto the driveway and then had to carry all the furniture 10 houses down.
Eva: “Oof… has the team ever forgiven you for that?”
Thankfully they did forgive me straight away, because I just had no excuse. When they rang me, I said “I have no words, I’m so sorry. It’s literally pregnancy brain.” And that was the only time I ever blamed anything on that. It was a hectic week – I installed an apartment the day before, then I had a day off and the next day, as I was walking up to have a C-Section, I was on the phone locking in another job. It never stops.
9. What’s the funniest moment that you can remember?
Funniest moment? Hmm… I can think of the most cringeworthy. Let me preface this by saying that we see some crazy things at consults…
The most memorable one (for the wrong reason) would have been this tenanted property I walked in to and found out that the tenants could not hear me, because they were very involved with some passion… at 10am on a Wednesday… while waiting for removalists.