The Foxy family continues to grow, and Jake and Phoebe are thrilled with the expansion. However, the people puzzle presents its own set of challenges. And finding the right individuals to join our crew is part of this challenge. We have specific criteria when recruiting, not so much in the way of experience, but in attitude, because team culture is at the heart of what we do. Read more about our team culture here! Another aspect of this challenge is managing our staff. So, managing when they aren’t at the level we want them to be, or managing to help them grow and upskill. It’s a reminder that growth comes with its share of growing pains. An additional staff challenge is when someone who is a big part of the team decides to end their time here, and they leave a bit of a hole. This is of course, part of the business owner game, and Jake and Phoebe knew that coming into the industry. But it leaves challenges for them to find ways to optimise procedures and train new staff to meet that level.