During Jake and Phoebe’s time away, the team thrived thanks to the exceptional leadership of Cassie, Ebony, Russ, and Fletcher. As some of the most senior members who have been here for years, they really stepped up to the challenge. Cassie admirably filled Phoebe’s shoes. By shadowing her in the weeks leading up to the retreat, she learnt the intricacies of Phoebe’s role. Already confident with most aspects of the admin duties, Cassie just needed extra time with Phoebe in relation to answering phone calls. This helped to ensure a seamless transition of communication. Ebony stepped up to complete all the stock lists (lists of furniture selections for each property install). Meanwhile, Fletcher took charge of managing schedules, and together, he and Russ organised furniture swaps (when needed), and team allocations. They collaborated effectively together to make it feel like it was business as usual.