Most items are processed and shipped between 1-2 business days.
Estimated Shipping Times
The following is a guide only to estimated shipping times in Australia.
- Metropolitan area around mainland capital cities – 5-7 Business Days
- NSW Central Coast and Newcastle – 7-10 Business Days
- Far West Victoria – 7-10 Business Days
- Gold Coast and Sunshine Coast – 7-10 Business Days
- All other areas – 7-10 Business Days
During busy holiday periods, we cannot guarantee deliveries within these listed shipping times. Please note the usual shipping time may be extended or delayed due to the larger than usual shipping volumes at that time of the year.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all GST.
We do not offer returns for a change of mind on an order.
If the item you have received is that isn’t what you ordered or it arrived damaged, please contact us at firstname.lastname@example.org with a detailed description of the product fault, and a photo if possible within 21 days of delivery.
Once you’ve reached out to our customer service team, you will be directed with the next steps for your unique situation.
We do not accept any parcels that require payment on pick-up, and these will be refused. Please ensure shipping is fully paid for in advance or contact us if assistance is needed
Once you‘re return has been delivered and processed through our accounts team, we will issue your chosen return option.